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Help centre

Answers, fast.

Short guidance on getting started, connecting your data, reading your action plan and staying in control. Anything not covered here goes to a person.

Support is email, read by the people who build the product — no ticket queue, no tier-one script.

Get started free

Getting started

How do I get access?
Get started free — one site, free, for a limited group of UK sites. Every request is reviewed by a person. Once approved, you connect Google Search Console and your first action plan builds itself.
What do I need before starting?
A website you control and a Google Search Console property with some history. A year or more of data makes the slipping-page checks meaningful; a brand-new property will produce very thin findings.
Do I need to install anything?
Not to see your action plan — Google access is granted through Google's own sign-in screen. To have fixes made for you on WordPress, you connect your site with a revocable application password and our small helper plugin.
How long until I see something?
The first scan runs automatically the moment you connect Google Search Console, and you get an email when your action plan is ready.

Connecting your data

What permissions does Google access need?
Read-only. SearchDone reads your Search Console and Analytics data and does not submit sitemaps, request indexing or change any setting in your Google account.
How do I disconnect?
From your Google account's third-party access settings, or by revoking the application password in WordPress. Either works immediately and neither requires contacting us.
Why does my data look incomplete?
Google itself hides some of it: searches below a volume threshold are left out entirely, and totals don't always add up between views. SearchDone reports what Google returns and says so, rather than inventing figures to fill the gaps.

Your action plan

What does SearchDone check for?
Pages just outside the clicked results, pages ranking but not clicked, pages competing with each other, pages slipping over time — plus missing or duplicate titles and descriptions, broken links, images with no description, wrong address tags and missing structured data on your live pages. The how-the-checks-work page explains each one, including the thresholds.
How reliable are the estimated visit figures?
They're for ordering, not forecasting. The estimate uses an industry-average click curve so it ranks fixes against each other consistently. Treat the order as the useful output and the exact number as a guide.
I disagree with a finding.
Good — that's what the evidence is for. Every finding shows the numbers it came from, so you can check the reasoning. Reject it in your inbox and it stays rejected; re-scans never bring it back. If a check is systematically wrong for your site, tell us.
Why are there so few findings?
Because a short list of things worth doing is the point. Tiny amounts of data are ignored as noise, and each check has a floor to stop trivial issues crowding out real ones.

Fixes and control

Can SearchDone change my site?
Yes, on WordPress — but only after you approve each change in your inbox, unless you've chosen to let low-risk jobs like page titles run automatically. Every change saves a copy of the original first and is verified on the live page after.
What can it fix?
Page titles and descriptions, the tag that tells Google a page's real address, image descriptions, broken links, and full page rewrites in your voice. Everything else is proposed to you with the evidence.
How do I stop everything?
Set every job back to ask-first in your settings, or revoke access from Google or WordPress. All one step, no support conversation.
What if a change breaks something?
One click in your inbox puts the page back exactly as it was, and we re-check the live page to confirm. Verification also runs after every change, so a change that didn't land is restored automatically before you'd ever notice.
What does it cost to run?
Nothing to start. Every AI job is costed and there's a monthly spend cap in your settings that stops work before it's reached, so there are no surprises later either.

Still stuck?

Support is an email to the people who wrote the code. There is no ticket queue and no script.

No card. No contract. Nothing changes without your say-so.